What Three Cities Allow Continuous 24 Hour Support
Driver Education
The TLC is committed to providing safe, efficient, and accessible for-hire transportation. A fleet of well-trained and knowledgeable drivers is the key to providing this level of service. TLC-Approved Education Providers, drivers, bases, fleets, and industry members can use this page to access education resources.
TLC Driver License Renewal Course
Starting January 1, 2022, all TLC-Licensed Drivers must complete a continuing education course as a requirement for renewing their TLC Driver License. The purpose of the course is to provide professional and practical hands-on training to support their work as professional Drivers and enhance public safety.
Additional training topics include:
- How to use TLC online services such as LARS and TLCUP;
- What to do if a Driver gets a ticket;
- Major rules and policies such as driver pay;
- Tips for providing great service for customers;
- Ways to help customers with disabilities and practicing wheelchair accessible vehicle operations.
View a list of TLC-Authorized Education Providers that offer the TLC Driver License Renewal Course.
For more information, please read Frequently Asked Questions about the TLC Driver License Renewal Course.
TLC Driver License Education Requirements
- All Education requirements must be completed within 90 days after applying for a TLC Driver License.
- You must apply for your TLC Driver License, Passenger Assistance and Wheelchair Accessible Vehicle Training before you register for the TLC 24-Hour Driver License Course with any TLC-Approved Education Provider. Content from both courses will be included on the exam.
- You must pass the TLC Driver License Exam with a 70% or higher at an approved testing location.
Requirements:
- New York State Department of Motor Vehicles 6-hour Defensive Driving Course - All applicants must complete NYSDMV 6-hour Defensive Driving Course within three (3) years prior to filing an application online. Visit Defensive Driving for more information.
- Passenger Assistance and Wheelchair Accessible Vehicle Training - You must file an application with the TLC before registering for the course. The course is available at TLC-Approved Education Providers. Your chosen education provider will notify the TLC when you have completed the course.
- TLC Driver Education Course - You must file an application with the TLC before registering for the course. The course is available at TLC-Approved Education Providers. It is offered in Arabic, Bengali, English, Mandarin, Russian, Spanish, and Urdu. Your chosen provider will notify the TLC when you have completed the course.
- TLC Driver License Exam - You must pass the TLC Driver License Exam with a score of 70% or higher at a PSI Services Test Center. This means you must answer 56 out of 80 questions correctly to pass. .
Driver Education Transfer Policy
Applicants must complete all education requirements unless they qualify for the exemptions for the specific course below:
24- Hour TLC Driver Education Course
- Drivers eligible for the Life Experience Exemption (TLC Rule 80-04(j)(8)) are not required to complete the Driver Education Course and exam.
- Drivers previously licensed by TLC who completed and passed the Driver Education Course will not be required to retake the course and exam if the driver's prior license expired within the previous five years.
- Drivers who completed the Driver Education Course within the prior 12 months will not be required to retake the course.
Passenger Assistance and Wheelchair Accessible Vehicle Training
- Drivers who completed the WAV Course within the prior 12 months will not be required to retake the course.
- All other drivers must retake the Passenger Assistance and Wheelchair Accessible Vehicle Training Course per TLC rules.
Late Renewal
Previously completed education requirements will remain valid during the 180-day late renewal period. If the licensee does not renew during the 180 days and files a new application, the licensee will have to complete the education requirements again unless the licensee qualifies for an exemption listed above.
License Status
Please note, the exemptions above are not available to any driver whose prior TLC -license was revoked (or whose license expired or surrendered while revocation charges were pending), renewal application was denied, or who was previously disqualified from the TLC Driver License Exam.
Paratransit and Commuter Van Driver Applicants Education Requirements
All Education requirements must be completed within 90 days after applying for a TLC Van Driver License
NYSDMV 6-hour Defensive Driving Course - All applicants must complete NYSDMV 6-hour Defensive Driving Course within three (3) years prior to filing an application online. Visit Defensive Driving for more information.
Passenger Assistance and Wheelchair Accessible Vehicle Training
TLC 24-Hour Driver Education Course
TLC Driver License applicants must complete the 24-Hour TLC Driver Education Course The course covers the following topics: TLC rules and regulations, Vision Zero, safe driving skills and traffic rules, geography, customer service, and providing equitable service to all.
List of Authorized Education Providers
View TLC-Approved 24 Hour Education Providers for a list of TLC-Authorized Education Providers that offer the TLC Driver Education Course in Arabic, Bengali, Mandarin, Russian, Spanish, and Urdu. A map, along with a list of provider locations is also available on TLC Driver Education 24 Hour Course Provider (Map) (OpenData).
Study Guide, Practice Exams, and Additional Education Resources
English Language Resources
TLC Word on the Street
TLC Word on the Street is a free video series and workbook that can help drivers and anyone who wants to become a professional driver practice their English. These short videos show drivers and passengers as they move around New York City. The stories in the video focus on how drivers can help passengers, ask questions, and give great customer service using everyday language.
Use the workbook to build vocabulary, practice common phrases, and understand what happens in different situations when driving.
TLC Word on the Street Videos
The Taxi Line: Penn Station
A passenger goes to the taxi line at Penn Station to get a taxi to take him to his destination.
A Snowy Day: Manhattan
Jonah and his service animal, Riley, want to go to Tribeca. Watch and see how they order their car and travel in Manhattan on a snowy day.
Taxi! Taxi! Queens
It's too cold to walk to the subway! Watch how a passenger hails a green boro taxi in Queens to go to Manhattan. What's the fastest way to get there?
Uptown
Ann and Kossim use Accessible Dispatch to call a Wheelchair Accessible Vehicle (WAV). See how Darien, their driver, helps Ann and Kossim get to Harlem.
Vision Zero
A passenger in a rush learns from his driver how important it is to drive safely and stay under the speed limit. Watch the video to learn about Vision Zero and the role drivers and passengers play in keeping New York City streets safe.
TLC Word on the Street: Workbook
Use this workbook to build vocabulary, practice common phrases, and understand what happens in different situations when driving.
English Language Resources
- We Speak NYC
- New York Public Library - Free English Classes
- English as a Second Language (ESOL) at CUNY
- NYC Department of Education: English as a Second Language for Adult Learners (Ages 21+)
Learn how to become a TLC-Approved Education Provider
Driver Education Services Provider Application Process
The TLC requires new applicants for a TLC Driver License and current TLC-licensed drivers to complete training courses as part of their licensure requirements. Training course are taught by TLC-authorized Driver Education Services Providers.
Any organization may apply to be an Authorized Driver Education Services Provider during the annual application period. The two-part application process takes approximately four to six months to complete. If you are interested in becoming an Authorized Driver Education Services Provider, please education@tlc.nyc.gov and we will send you the application manual for the specific course which includes curriculum standards and training requirements. Please note applications will only be accepted during the annual application period.
Teaching Eligibility Requirements
Once you have been granted authority to teach the 24-Hour TLC Driver License Education Course, you may also apply to teach the Passenger Assistance Wheelchair Accessible Training Course (WAV), Portable Electronic Device Course (PED) and the Behind the Wheel Course (BTW).
Teaching Eligibility Requirements Once you have been granted authority to teach the 24-Hour TLC Driver License Education Course, you may also apply to teach the Passenger Assistance Wheelchair Accessible Training Course (WAV), Portable Electronic Device Course (PED) and the Behind the Wheel Course (BTW).
The requirements to apply to teach the TLC Driver License Renewal Course are different. Organizations must be currently authorized to offer both the 24-Hour TLC Driver License Education Course and the Passenger Assistance Wheelchair Accessible Vehicle Training Course in order to be eligible to apply for the TLC Driver License Renewal Course.
24-Hour TLC Driver License Education Course
- Teaching Eligibility: Any organization may apply
- Population: TLC Driver License Applicants
Passenger Assistance Wheelchair Accessible Vehicle Training Course (WAV)
- Teaching Eligibility: Organizations that are authorized to teach the 24-Hour TLC Driver License Education Course.
- Population: TLC Driver License Applicants
Distracted Driving Portable Electronic Device Course (PED)
- Teaching Eligibility: Organization that are authorized to teach the 24-Hour TLC Driver License Education Course.
- Population: TLC-Licensed Drivers required to take course for remedial training.
Behind The Wheel Course (BTW):
- Teaching Eligibility: Organizations that are authorized to the 24- Hour TLC Driver License Education Course.
- Population: TLC-Licensed Drivers required to take the course for remedial training.
TLC Driver License Renewal Course
- Teaching Eligibility: Organizations that are authorized to teach both the 24-Hour TLC Driver License Education Course and the Passenger Assistance Wheelchair Accessible Vehicle Training Course.
- Population: All TLC-licensed taxi and FHV drivers must take the continuing education course as a requirement to renew their license every three years.
Additional TLC-Approved Education Provider Resources
- New Facility Requirements Checklist
- Provider Business Requirements Checklist
Source: https://www1.nyc.gov/site/tlc/drivers/driver-education.page
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